40th Anniversary Article
40th Anniversary Article
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40th Anniversary Article

Appleton Campbell Celebrates 40 Years in 2016
The Story Behind Appleton Campbell’s Growth & Success

Appleton Campbell Celebrates 40 Years in 2016

Appleton Campbell began in 1976 with one truck run by Jim Appleton. He had retired from a plumbing and heating company with just a tool bag in hand. His son worked full time for the telephone company while helping him with the bookkeeping. His grandson, Mike Appleton, current president of the company, worked as his helper in the field. Mike had a vision and a goal to grow the company in order to provide a retirement check for his grandfather, and for the last seven years of his grandfather’s life he was able to do so.

Scott Wayland, vice president, joined the company in 1993 and became part owner in 1997. His experience, people skills with customers and employees alike, as well as his roots in the community have proven to be a tremendous asset to the organization.

The company now employs more than 50 people and has more than 30 trucks. The growth of Appleton Campbell’s service department in this challenging economy is due largely to exceptional customer service and community involvement.

Mike Appleton and Scott Wayland realize that happy employees equal happy customers. The teamwork and family atmosphere is unique and customers are thought of as family as well. Some customers have even provided keys to their homes. The honesty and trustworthiness of the Appleton Campbell family is one to be admired and respected.

Appleton Campbell’s employees are provided with good wages, trucks, tools, insurance, gas, cell phones, uniforms, training, holidays, personal leave, vacation time, medical benefits, and a retirement plan to ensure employee and customer satisfaction.

During the industry’s slower months, employees are not sent home without pay—instead that time is used for training and inventory. Customers seem surprised that Appleton Campbell’s technicians are paid the same hourly rate for driving to and from jobs as they are doing technical work in customers’ homes. Service technicians are not paid by how much they can sell, instead they are trained to listen and determine customers’ specific needs. Appleton Campbell’s technicians educate customers on the services and options available to them and leave the decisions to the customers. There is no hard sell with Appleton Campbell.

Appleton Campbell’s staff understands that most people call only when they have a problem and the work is not something they have budgeted for in advance. When customers call Appleton Campbell, customer service specialists are trained to let customers vent, listen to their problems, and create a solution.

Mike Appleton continues to work to improve the public image of the plumbing, heating, air conditioning, and electrical industry—not by just washing trucks or having a belt as part of the company’s uniform. He has traveled across the country to visit other companies and often talks with other business owners in the industry. The industry has many good companies but unfortunately the few bad ones, as well as the unlicensed non-professionals, have really hurt the public perception and the industry as a whole. Mike Appleton is highly regarded in the business community and was chosen as Business Person of the Year in 2011 by the Fauquier Chamber of Commerce.

Appleton Campbell is proud to be a member of four local chambers of commerce: Fauquier, Warrenton, Culpeper, and Prince William. Appleton Campbell is also a member of Plumbing Heating Cooling Contractors Association (PHCC) and Quality Service Contractors (QSC). Appleton Campbell was voted the Best of Warrenton by the readers of Warrenton Lifestyle Magazine in 2008, 2009, 2010, 2011, and 2012 and the Best of Culpeper in 2011 and 2012.

Chosen as the 2008 Large Business of the Year by the Fauquier Chamber of Commerce—Appleton Campbell has a strong commitment to the community. This commitment includes but is not limited to the: Fauquier County Fair, Warrenton Spring Festival, CulpeperFest, Evening Under the Stars, Piedmont Symphony Orchestra, Partnership for the Town of Warrenton, Boys and Girls Club, and numerous youth sports leagues. Appleton Campbell strongly believes in giving back and supporting the community that has supported them over the years.

 

UP FRONT PRICING!

You'll be quoted in advance the full price of any work required and that price remains fixed right through to completion. Call Appleton Campbell Today

Honesty, Integrity & Experience Since 1976

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Why Choose Appleton Campbell?

With Appleton Campbell, you're assured of the best in customer service. From your first call through to after service care and beyond you'll be treated to 1st class customer care. Read what already delighted customers had to say about their experience here.

FAST ARRIVAL TIME

Choose from convenient appointment times and relax knowing we won't keep you waiting as our technician will arrive on time.

UP FRONT PRICING

You'll be quoted in advance the full price of any work required and that price remains fixed right through to completion.

THE TRUSTED CHOICE

We've been the trusted choice for homes in Virginia since we opened our doors in 1976 and look forward to being your choice too.

TIDY SERVICE

When we come to your home premises we'll take care to minimize mess with the use of mats and boot covers and will clean up before leaving.

HELPFUL AND FRIENDLY

We'll gladly listen to your concerns and questions, and help any way we can.

SATISFACTION GUARANTEED

Being both family owned and operated, we believe in treating our customers the same way we'd expect to be treated.

FAD

Towns & Cities Served

  • Aldie
  • Amissville
  • Aroda
  • Ashburn
  • Banco
  • Barboursville
  • Bealeton
  • Berryville
  • Bluemont
  • Boston
  • Boyce
  • Brandy Station
  • Brightwood
  • Bristow
  • Broad Run
  • Burke
  • Burr Hill
  • Calverton
  • Casanova
  • Castleton
  • Catharpin
  • Catlett
  • Chantilly
  • Chester Gap
  • Culpeper
  • Delaplane
  • DHS
  • Dulles
  • Dumfries
  • Elkwood
  • Etlan
  • Fairfax
  • Fairfax Station
  • Flint Hill
  • Fredericksburg
  • Gainesville
  • Garrisonville
  • Goldvein
  • Gordonsville
  • Hamilton
  • Hartwood
  • Haymarket
  • Haywood
  • Herndon
  • Hood
  • Hume
  • Huntly
  • Jeffersonton
  • Leesburg
  • Leon
  • Lignum
  • Lincoln
  • Linden
  • Locust Grove
  • Madison
  • Manassas
  • Markham
  • Marshall
  • Middleburg
  • Midland
  • Millwood
  • Mineral
  • Mitchells
  • Nokesville
  • Oakpark
  • Oakton
  • Occoquan
  • Orange
  • Orlean
  • Paeonian Springs
  • Paris
  • Partlow
  • Philomont
  • Pratts
  • Purcellville
  • Quantico
  • Radiant
  • Rapidan
  • Rectortown
  • Remington
  • Reston
  • Reva
  • Rhoadesville
  • Richardsville
  • Rixeyville
  • Rochelle
  • Round Hill
  • Ruby
  • Ruckersville
  • Somerset
  • Somerville
  • Sperryville
  • Spotsylvania
  • Stafford
  • Standardsville
  • Sterling
  • Stevensburg
  • Sumerduck
  • Syria
  • The Plains
  • Thornburg
  • Triangle
  • Unionville
  • Upperville
  • Vienna
  • Viewtown
  • Warrenton
  • Washington
  • Waterford
  • White Post
  • Wolftown
  • Woodberry Forest
  • Woodbridge
  • Woodville

Delighting Customers Every Day

  • Had to replace a 22 year old HVAC system. Wanted to put in ductless system. Couldn’t be happier with choice. Everyone we dealt with were helpful- explained everything so we understood. Dave took time to come here to check and re-check that what was being install was going to be right for the room. Installers were fantastic!! Can’t say enough good things about them. Thank you to all involved- we love it.

    N. Amy, Warrenton

    Seth provided very detailed answers to a number of technical questions we had during his visit. He was knowledgeable and thorough in explaining various business options for us to consider so that they were easily understood . He provided a friendly attitude and conveyed to us a feeling of trust and confidence in he himself and in Appleton Campbell.

    M. Tony, Fairfax
  • Both plumbers (Kenny & Danny) were professional and very helpful when we had the water pipe break. They fixed the line and gave us the ability to use our water a few hours after the incident. We would recommend Appleton Campbell to anyone who needs good repair work.

    H. Robert, Haymarket

    We use Appleton for both our Plumbing and HVAC. Highly recommended, fair pricing, well trained staff, well managed organization, great follow up. They stand behind their work and the products they use. They have serviced our home for several years and we refer them to friends and colleagues.

    B. Jerry, Jeffersonton
  • Our HVAC unit was collecting mold and mildew and likely affecting the quality of our air throughout the house. Thanks to Davey, Roger, and Jesse, we now have the Air Scrubber system which will keep the system clean and mold free. Thanks so much for recommending and installing the system. We're very pleased and relieved!

    K. Kathy and Steve, The Plains

    Our thanks to Mike Loy, who on 19 November 2018, replaced our "broken" basement toilet with a new TOTO toilet. He provided us with the option to either replace the broken parts, or, to replace the old toilet itself. Although there was a price difference between the two options, we chose the latter based on Mike's recommendation, and because, in the past, your technicians have always provided us with the best guidance. Knowledgeable and courteous, Mike was just what we have come to expect from your entire team. Please pass on our "job well done" to Mike.

    L. Walter, Warrenton