Our thanks to Mike Loy, who on 19 November 2018, replaced our "broken" basement toilet with a new TOTO toilet. He provided us with the option to either replace the broken parts, or, to replace the old toilet itself. Although there was a price difference between the two options, we chose the latter based on Mike's recommendation, and because, in the past, your technicians have always provided us with the best guidance. Knowledgeable and courteous, Mike was just what we have come to expect from your entire team. Please pass on our "job well done" to Mike.